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Shipping Policy

Shipping

USA: USPS first class, USPS priority depending on item weight. USPS express mail services are available. Please contact us at customerservice@vanluke.com so we can give you the cost of any add-on shipping services you would like.

Canada and the rest of the World: Calculated USPS first class international, USPS priority mail international and USPS express mail international mail services are available.

We are not responsible for any additional duty or fees to be paid.

Orders usually ship within 2 business days of purchase. Email notification will be sent with tracking on all purchases. 

Route package protection is an add-on option at checkout.

What is Route? Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route is an optional add-on for our customers and acts as a low-cost option with 100% coverage for customers who want an extra level of assurance and protection from lost, damaged in transit or stolen packages. 

*Due to COVID shipping times may be delayed. Please check tracking for ETA since tracking is linked to all of your orders.

*We are not responsible for shipping delays. This is a carrier issue please contact them directly.

Shipping issues? please email us at customerservice@vanluke.com. Please include your order number.

Please ensure your shipping address is correct for your purchase. 

Pre order items will show estimated time of arrival on the item website listing. So please make sure to check that date prior to emailing us about status.